ENJOY YOUR PASSPORT BENEFITS ACROSS OUR FAMILY OF BRANDS
Our Rewards Program Frequently Asked Questions by Category
What is Celebrations Passport?
Celebrations Passport is your go-to for all things gifting! It is an annual membership that rewards your gifting with free standard shipping / no service charge and other benefits across our Family of Brands. The more you engage with us, the more perks and benefits you’ll earn.
How do I sign up or renew my membership?
Signing up is easy! Simply add a Celebrations Passport membership to your cart and checkout as normal. You will automatically start earning points and be signed up to receive emails from Celebrations Passport.
Your membership will automatically renew at the end of your membership. If you would like to renew early or update your payment method, visit your My Account page and select ‘Renew’.
If you already have an active membership, just sign in to start earning points!
What is the Free Ship benefit?
Celebrations Passport members get free standard shipping on carrier-delivered gifts and no standard service charge on florist-delivered gifts. Your shipping benefit will be automatically applied at checkout – just remember to make sure you're signed in!
Expedited and weekend options may be available for a surcharge.
Wine gifts ship for a discounted flat fee of $5 for Celebrations Passport members.
When did the points launch?
All Celebrations Passport members automatically began earning points for their purchases starting on November 1, 2021. Gifting Tiers and the benefits within each tier launches in January 2022. If you had an existing Celebrations Passport membership before November 1, 2021, you automatically began earning points.
How do I view my rewards history?
The Celebrations Passport page is your roadmap to all your points and perks. You can access your information by visiting https://www.1800flowers.com/passport-flowers and signing in.
Do I keep my points and benefits if I do not renew my membership?
You must be an active member to retain your points and tier. If, for some reason, your membership does not successfully auto-renew, you will have 30 days to re-enroll to retain your points and tier.
Do I need the Celebrations Passport app to be a member?
You don’t need to download the app to become a member, although using the app is the easiest way to keep our best gifts in your back pocket! As a member, you’ll receive the same perks whether you shop via our brand websites or mobile app. We do hope you will download it to enjoy a streamlined shopping experience across our Family of Brands!
How do I cancel my membership?
Your paid membership fee may be cancelled during the first 30-days of your initial enrollment or during the first 30-days of any annual membership renewal, provided that no membership benefits have been utilized during this time period.
After the 30-day period, you may still cancel your annual membership, but the fee is non-refundable, unless otherwise prohibited by applicable law.
You may turn off your auto-renewal by visiting the Passport section of Your Account. If you need to speak with someone about your membership, please chat with us anytime online.
How do I earn points?
a. Enrolled Celebrations Passport members will earn points for every gift purchase placed on 1800flowers.com, harryanddavid.com, fruitbouquets.com, berries.com, popcornfactory.com, cheryls.com, 1800baskets.com, simplychocolate.com, wolfermans.com, personalizationmall.com, thingsremembered.com, the 1-800-flowers mobile app, and the Celebrations Passport mobile app.
b. Points will be awarded within 48 hours of your purchase.
c. You may also earn points for engaging with our brands as outlined above on the Celebrations Passport web page. There may be limitations placed on how often and/or how many total points you can earn by completing any qualifying activity. Please see here for more info!
d. Don’t forget! In order to earn points, you must be signed in when completing your purchase.
Will I receive points for purchase I made prior to creating my rewards account?
You will only receive points for purchases made after enrolling in a Celebrations Passport Membership.
When do my points expire?
Your points and gifting tier will expire if you fail to make at least 1 purchase every 12 months.
If you do not renew your annual membership, you will lose your points and gifting tier 30 days after your membership expires.
Why didn’t I receive points on my purchase?
Double-check that you were signed into your account at the time of purchase and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you’ve done this in error, contact us at 800-961-2036 to help apply your points to your account.
If you were logged in and still feel like your points balance is inaccurate, please contact us at 1-800-961-2036.
How do I redeem points?
The points you earn in a 12-month period determine your gifting tier. Your gifting tier automatically unlocks your perks and benefits.